FAQ

Your questions, our answers

Everything you need to know before booking.

The price is calculated upfront based on your route and vehicle category. For the most common trips (airports, Disneyland, Paris) it is a flat rate, the same 24/7: tolls, parking and waiting included. It does not change during the ride.
Online: Visa, Mastercard, American Express, Apple Pay and Google Pay via Stripe. You can also pay the driver in cash, or by card with the card machine (TPE) in the vehicle.
Cancellation is free up to 24 h before pick-up. To change a booking, contact us by phone, WhatsApp or email.
Enter your flight number: we track its schedule and your driver adapts at no cost. 30 minutes of waiting are included after landing.
Your driver waits in the arrivals area with a name sign (meet & greet option), or sends you a precise meeting point by message.
Yes, child seats and boosters are available as an option when booking. Mention the child’s age in the message to the driver.
Each vehicle shows its passenger and luggage capacity. If in doubt (ski gear, golf clubs, stroller), mention it in your message.
Yes, an invoice is available on request by email after the ride, in your company’s name if needed.
Small animals in a carrier are welcome. Please tell us when booking.
Yes: major cities, airports, stations, ski resorts and tourist regions. For long rides, the price is calculated automatically by the form.
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